Customer Care Representative

New York, United States | Full-time | Partially remote


Pioneer Telephone is a leader in the rural telecommunications and cellular industry. The primary purpose of this position is to provide exceptional customer service to internal and external customers by assisting them with a wide array of service, billing and technically related inquiries, questions and concerns in a professional, courteous manner. The Care Center is operated from 7:00 a.m. to 10:00 p.m., Monday through Friday and 7:00 a.m. to 9:00 p.m. on Saturday. This position consists of a 40-hour workweek, applicant must be able to work 1:00 p.m. to 10:00 p.m. which includes rotating Saturday's.


This is not an entry-level job. Previous customer service is a must. Phone skills are imperative.

    Passion for Heals mission and obsessed with providing the highest level of customer service

    Enjoyment of the day-to-day aspects of customer service; you genuinely enjoy helping people and enjoy the challenge of fixing problems and making someones day; you actually love to answer the phone or respond to an online inquiry

    Solutions oriented and resourceful, with poise and composure in the midst of stressful or heated situations and the ability to think quickly and analytically in meeting the moment while staying focused on larger goals

    Excellent written and verbal communication skills combined with strong interpersonal skills

Pioneer Telephone Cooperative, Inc., an industry leader in rural telecommunications services, is a multi-service telecommunications corporation providing communications products and services to more than 150,000 subscribers/customers in 76 communities encompassing 30 Oklahoma counties in Western Oklahoma.  Pioneer provides an array of telecommunications products and services, including Local Telephone Service, Ethernet Transport Service (ETS), High-Speed Internet, Digital TV, Cellular, Long Distance, Wireless Broadband, Security Systems, Business Solutions and Yellow Pages Advertisement. This institution is an equal opportunity provider and employer.